Return Policy

 

 

 

 

 

 

If you would like to return your product for a refund or an exchange, please read the below:

• Items are eligible for a return up to 30 days after the order has shipped. Returned items must be factory-sealed. For open boxes, non-defective items, and orders in transit, we may be unable to accept the return, or a restocking fee may apply. Some items can only be exchanged if they are defective. Husqvarna robotic mowers sold directly by Autmow, LLC, does not include autmow.com, qualify for a 60-day return window under the Crown Commitment program.

• We encourage you to contact the manufacturer by phone or email for technical support. If that route fails, we offer limited support via email at [email protected].

• To start a return/exchange, please email us at [email protected]  with the following:
  • your order number
  • description of the issue
  • photos and/or videos of the issue
  • serial number of your product
• Please do not send your purchase back to the manufacturer.
• Our team will generally reply within two business days regarding your return request.
• If the product is defective, we will either facilitate repair or provide a prepaid shipping label to replace the entire unit. If you do not want the product anymore, you will be responsible for the cost of shipping.

• Once the package is delivered, please allow 5-7 business days on average for the inspection to be completed. You will then receive an email when your replacement item has shipped or when your refund has been issued. If the item is not deemed defective upon inspection, we may be unable to accept the return and the goods would be shipped back to the customer.

Shipping Returns

To return your product, you should ship your product to 108 E. College Ave, Westerville, OH 43082, after emailing [email protected] and receiving a return approval.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Free Shipping

Free shipping on Robotic Mower orders is limited to the continental United States. This excludes Alaska & Hawaii. We apologize for the inconvenience. Please submit a contact form or use the live chat to discuss your ordering and shipping options.

Final Sale Items

 

 

 

 

 

 

 

Only regular-priced items may be refunded. Final Sale Items cannot be refunded.

 

Shipping Overview

We attempt to ship all orders within two business days. Shipping times depend on the region and service (carrier) chosen. We recommend checking the carrier site for more details. We attempt to ship all products from Columbus, OH, but may occasionally drop-ship directly from the manufacturer for a faster turnaround.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.

 

 

 

 

 

 

File an extended warranty claim

To file a claim for an extended warranty claim purchased from Autmow, please use the CPS Central warranty page.

 

 

 

 

 

 

 

 

 

 

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.