Return Policy

If you would like to return your product for a refund or an exchange, please read the below:

Items are eligible for a return up to 30 days after the order has shipped. Returned items must be factory-sealed. For open boxes, non-defective items, and orders in transit, we may be unable to accept the return, or a restocking fee may apply. Some items can only be exchanged if they are defective. Husqvarna robotic mowers sold directly by Autmow, LLC, does not include autmow.com, qualify for a 60-day return window under the Crown Commitment program.

We encourage you to contact the manufacturer by phone or email for technical support. If that route fails, we offer limited support via email at [email protected].

To start a return/exchange, please email us at [email protected] with the following:
- your order number
- description of the issue
- photos and/or videos of the issue
- serial number of your product
Please do not send your purchase back to the manufacturer.
Our team will generally reply within two business days regarding your return request.
If the product is defective, we will either facilitate repair or provide a prepaid shipping label to replace the entire unit. If you do not want the product anymore, you will be responsible for the cost of shipping.

Once the package is delivered, please allow 5-7 business days on average for the inspection to be completed. You will then receive an email when your replacement item has shipped or when your refund has been issued. If the item is not deemed defective upon inspection, we may be unable to accept the return and the goods would be shipped back to the customer.

Shipping Returns

To return your product, you should ship your product to 108 E. College Ave, Westerville, OH 43082, after emailing [email protected] and receiving a return approval.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Free Shipping

Free shipping on Robotic Mower orders is limited to the continental United States. This excludes Alaska & Hawaii. We apologize for the inconvenience. Please submit a contact form or use the live chat to discuss your ordering and shipping options.

Final Sale Items

Only regular-priced items may be refunded. Final Sale Items cannot be refunded.

Shipping Overview

We attempt to ship all orders within two business days. Shipping times depend on the region and service (carrier) chosen. We recommend checking the carrier site for more details. We attempt to ship all products from Columbus, OH, but may occasionally drop-ship directly from the manufacturer for a faster turnaround.

There are certain situations where only partial refunds are granted:

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

File an extended warranty claim

To file a claim for an extended warranty claim purchased from Autmow, please use the CPS Central warranty page.

Need help?

Policy for Yarbo products

If the product you received did not meet your expectations or was defective, please refer to the following policies to request a refund, replacement, or repair based on your situation.

Preorder refund

For preorders, a full refund can be requested until the product begins the shipment process. You’ll be automatically refunded using your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Essential information for refund/replacement

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate and correct the issue. The refund request must be sent within seven (7) days (from the date you received the product) with the receipt or other proof of purchase.

Autmow is happy to offer a convenient refund/exchange on all online purchases. For the shipping and/or restocking fees, if the refund or replacement results from defective products or components in the warranty period, Autmow will be responsible for the fees. Otherwise, customers are responsible for all return shipping charges, and a restocking fee may apply. We suggest shipping the package with a carrier that can provide tracking and insurance. Autmow can only provide credit for packages lost during shipment if proof of delivery is available.

The product for refund/replacement:
Must be in the original manufacturer’s packaging and shipped securely.
Should have no manufacturing defect, has not been activated, and is still in new or like-new condition.
Must be defective due to faulty materials or workmanship.
Must be complete with all the accessories, documentation, and standard certification labels as originally received.
Will be inspected when returned, and a decision will be made whether the criteria is met.

With the conditions outlined below, it is essential to note that the product will not be eligible for a refund or replacement:

Non-Compliance with Official Instructions: Any damage to the product resulting from its operation in a manner that is not per the official instructions or maintenance guide provided by the manufacturer will render the product non-refundable or non-replaceable.
Unauthorized Components or Accessories: If product failures are attributed to using unauthorized components or accessories, warranty claims for refunds or replacements will not be accepted.
Tampering or Alteration of Product Labels: Altering product labels, serial numbers, waterproof marks, or any other identifying marks and showing signs of tampering or unauthorized alterations will result in the product being considered non-refundable or non-replaceable.
Damage Due to Uncontrollable External Factors: Any damage caused to the product by uncontrollable external factors, including but not limited to fire, floods, high winds, or lightning strikes, is exempt from eligibility for a refund or replacement.
Neglect of Regular Maintenance: The failure to perform routine maintenance as specified in the product’s maintenance guide may lead to the product being ineligible for a refund or replacement.
Failure to Comply with Local Regulations: If the use of the product is found to violate local, state, or federal regulations, it may not qualify for a refund or replacement.
Unauthorized Resale or Transfer: Products sold, resold, or transferred to unauthorized third parties may not be eligible for a refund or replacement.
Non-Compliance with Safety Guidelines: Any damages or failures caused by not adhering to safety guidelines and recommendations, as outlined in the User Manual or other official documentation, may result in the product being non-refundable or non-replaceable.
Use in Commercial Settings: Products used in commercial settings or for institutional purposes without prior authorization may not be eligible for refunds or replacements.
Lack of Proof of Purchase: Failure to provide valid proof of purchase or receipt when requesting a refund or replacement may lead to the product being considered non-refundable or non-replaceable.
Warranty Expiration: If the product’s warranty has expired when a claim is made, it may not qualify for a refund or replacement.
Previous Warranty Claims: If previous warranty claims have been made for the same product and it is found that the issues are recurring due to misuse or neglect, the product may not be eligible for further refunds or replacements.

How to Return

To request a refund/replacement, you can contact us at [email protected]. If within the return window, we will send you instructions on how and where to send your package. We will notify you once we’ve received and inspected your return and let you know if the refund/replacement was approved.

For refund: You’ll be automatically refunded using your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

For replacement: If approved, we will ship a new product to you. Please remember that it can take some time for delivery.

Important Notes:

When requesting your refund/replacement, please have your order number and the reason for your return, e.g., does not work, broken, etc.
Items returned to us without a return authorization will not be accepted.

Repair Services

Autmow will work with Yarbo to provide repair services for customers who purchased from Autmow.com. To request repair service. Please email us at [email protected], and we will contact you about what information is needed, along with instructions on how and where repair services are provided.

If the product is within its original warranty period, some repair costs may be covered; however, you may need to pay the repair fees accordingly. Please refer to the warranty policy for more details.

Continuous Policy Updates

Autmow reserves the right to update or modify this Refund & Exchange Policy to adapt to changing circumstances, customer needs, or industry standards. Any policy updates will be communicated here.